CSR policy

REFA's CSR policy

CSR stands for Corporate Social Responsibility or Corporate Sustainability and Responsibility. CSR is a method for helping the business community to take social responsibility. This can be done, for example, by taking account of employees' OHS conditions, environmental conditions, human rights and other social conditions. Generally speaking, a CSR policy specifies a company's efforts to become sustainable within the following three areas: Social, environmental and financial. This is also called the triple bottom line (people, planet and profit).

As a relatively sizeable workplace in the local Lolland-Falster area and with a substantial number of additional derivative jobs, it is important that the enterprises I/S REFA and REFA Energi A/S (and the underlying wholly-owned subsidiaries, hereinafter just "REFA") focus on the impact of REFA's activities both within the company and on the surrounding local community.

Concurrent with the increasing specialisation of waste-management processes and the fact that these do not only take place in the local area but also at national and international levels, it is also important to consider how such tasks outside the local area should be carried out when dealing with tasks outsourced by REFA.

Finally, as an enterprise some customers are forced to make use of, it is important to consider how REFA can create the greatest utility value for these customers.

Employee conditions

Our aims:

  • REFA wants every employee to thrive in the best way possible, both at work and in his/her personal life. Therefore, REFA wishes to create a safe and secure workplace where everyone has a general idea of what it is expected of him/her. REFA wants to proactively prevent accidents and wearing out, both mentally and physically. REFA wishes to help each employee to focus on and has the possibility of managing the health-related aspects of his/her life.

What we do:

  • REFA has a pension scheme for all of its employees
  • REFA has written a staff handbook which is available to everyone.
  • REFA has a certified OHS management system, which will be implemented throughout the organisation no later than 2015.
  • REFA reports near-miss accidents for the purpose of preventing injury.
  • REFA provides health insurance to all its employees and their closest family members
  • REFA provides support for preventive physical training (fitness centre, etc.)
  • REFA provides general initiatives for promoting staff health (e.g. exercise activities, ergonomics advice, physical examinations, surveys about diet, smoking, alcohol and exercise (KRAM), fruit schemes)

Apprenticeships and employment on special terms

Our aims:

  • REFA wishes to actively participate in the training of future generations for the labour market, and wishes to implement the "inclusive" labour market in practice.

What we do:

  • REFA has one to four traineeships or apprenticeships on an ongoing basis
  • REFA makes available four to six workplaces for persons with a weak affiliation with the normal labour market (Team Handymen) and/or persons in supported employment
  • REFA provides workplaces to individuals sentenced to community service
  • REFA has two to four positions available on an ongoing flexi-time basis.

The natural environment and sustainability

Our aims:

  • REFA wishes to take part in promoting a trend whereby we use fewer resources and minimise the environmental impact of our activities on our surroundings.

What we do:

  • REFA has written down a generally available environmental policy
  • REFA has a certified environmental management system, to be implemented throughout the organisation no later than 2015
  • REFA has ongoing action plans for reducing the environmental impact on our surroundings
  • In accordance with the European Directive on public procurement, REFA imposes special environmental requirements on external suppliers in connection with calls for tenders

Communication

Our aims:

  • REFA wishes to ensure that the people and stakeholders of Lolland and Falster are very familiar with REFA in general and its services and activities. At the same time, REFA seeks to enter into dialogue with users and customers for the purpose of optimising our services and activities at all times. Internally, REFA wishes to ensure that our employees are aware of and engaged in the company's activities, development and challenges.

What we do:

  • REFA has a specific communication policy
  • REFA has an active, up-to-date website
  • REFA publishes an internal staff newsletter
  • REFA opens all of its facilities and plants to visitors, i.e. associations, groups, etc.
  • REFA provides an education service for primary and lower secondary schools
  • REFA supports initiatives which prevent littering in nature areas
  • REFA supports cultural activities in Lolland–Falster

In general: the United Nations Global Compact

Our aims:

  • By supporting the UN Global Compact, REFA wishes to ensure that our partners' employees, both in Denmark and abroad, have reasonable and fair working conditions.

What we do:

  • REFA complies with the UN Global Compact in all of our own activities
  • In conjunction with services subject to calls for tender according to the European Directive on public procurement, REFA requires a statement from its suppliers to the effect that the supplier complies with the UN Global Compact.

External suppliers

Our aims:

  • While not all of our waste-management tasks can be handled internally at REFA for financial or technical reasons, we nonetheless wish to ensure that these tasks are carried out in a manner which REFA can support, both in terms of the natural environment and working environment.

What we do:

  • REFA endeavours to obtain first-hand knowledge of how waste, delivered wholly or in part to REFA for further processing, is handled by our external suppliers. REFA has the option of rejecting external suppliers if, in the view of REFA, they do not comply with reasonable standards for the natural and working environments.

Customer relationships

Our aims:

  • REFA wishes to make technically, financially and environmentally responsible solutions available to our users and customers based on the highest degree of service possible.

What we do:

  • REFA participates in user-group meetings and similar activities with both private users and professional customers for the purpose of identifying customer preferences
  • REFA has an active, up-to-date and informative website with self-service solutions
  • REFA provides a customer service that can inform both private and commercial customers of how to manage of all types of waste.

*) the United Nations Global Compact

The ten principles of the UN Global Compact, divided into four main groups: human rights, labour, the environment and anti-corruption. The human rights principle originates from the UN Universal Declaration of Human Rights of 1948. Labour rights are based on ILO's Declaration on Fundamental Principles and Rights at Work of 1998. The environmental section is based on the Agenda 21 action plan from the Rio Conference held in 1992. The anti-corruption principle is based on the UN Convention against Corruption of 1996.

  1. The business should support and respect the protection of internationally proclaimed human rights
  2. The business should make sure that it is not complicit in human rights abuses
  3. The business shoulduphold the freedom of association and the effective recognition of the right to collective bargaining
  4. The business should support the elimination of all forms of forced and compulsory labour
  5. The business should support the effective abolition of child labour
  6. The business should eliminate discrimination in respect of employment and occupation
  7. The businesses should support a precautionary approach to environmental challenges
  8. The business should undertake initiatives to promote greater environmental responsibility
  9. The business should encourage the development and diffusion of environmentally friendly technologies
  10. The business should work against corruption in all its forms, including extortion and bribery

 

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