Contact REFA

If you have any questions, changes or complaints relating to household waste collection, you can contact REFA via self-service. Self-service is an efficient and reliable way of contacting the Waste Collection Service, which REFA recommends that all residents use.

Perhaps you can find an answer to your question under FAQ.

You can phone the Waste Collection Service on tel. (+45) 54 84 14 00

Telephone lines are open Monday–Thursday 9.30 am – 12 noon, and 12.30–3.30 pm, Friday 9.30 am – 12.30 pm. Telephone lines are closed every weekend, on public holidays and on Denmark’s Constitution Day (June 5).

You can write to the Waste Collection Service at e-mail: post@refa.dk.

Or send a letter to: REFA, Waste Collection Service, Energivej 4, DK-4800 Nykøbing F.

The Waste Collection Service receives many inquiries. In busy periods, it may take up to a week before you receive an answer.

Other enquiries

For all enquiries concerning visits to REFA, the Education Service, media contacts and administration, phone tel. (+45) 54 84 14 00.
Telephone lines are open Monday–Thursday 8 am – 3.30 pm, and Friday 8 am – 12.30 pm. Telephone lines are closed every weekend, on public holidays and on Denmark’s Constitution Day (June 5).

CVR no. I/S REFA: 78951818
EAN no. I/S REFA: 5798007150341

REFA accepts invoices sent as pdf files to faktura@refa.dk

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